Refund policy

PAYMENT METHODS

You can make 100% secure payments for purchased products and shipping costs without any additional commission using a credit card.

SHIPPING COSTS

SHIPPING TO SPAIN

Peninsula: €8.00. Balearic Islands: €21.00. Delivery time: 2 to 4 working days. Customs fees or local taxes that may arise from the shipments are not covered by JOYAS DE TOCADOR MARIONA AUPI VILANOVA S L and will be borne by the customer. Free shipping on orders over €100.00.

SHIPPING TO PORTUGAL

€12.00–4 to 7 working days. Customs fees or local taxes that may arise from the shipments are not covered by JOYAS DE TOCADOR MARIONA AUPI VILANOVA S L and will be borne by the customer.

SHIPPING TO ANDORRA

€25.00 - 2 to 4 working days. Customs fees or local taxes that may arise from the shipments are not covered by JOYAS DE TOCADOR MARIONA AUPI VILANOVA S L and will be borne by the customer.

SHIPPING TO EUROPE

€23.00 - 4 to 7 working days. Customs fees or local taxes that may arise from the shipments are not covered by JOYAS DE TOCADOR MARIONA AUPI VILANOVA S L and will be borne by the customer.

ADDITIONAL INFORMATION

The customer is responsible for any customs fees or local taxes. VAT will not be refunded on international sales.

EXCHANGES

You must return your order and independently make a new purchase.

COMPLAINTS

If you wish to make a complaint about an order, you have a period of 15 working days from the date of the order to do so. Once received, we will review the case and respond as soon as possible.

RETURNS

We carefully package all our items to ensure they arrive in optimal condition. All our products are from top-quality manufacturers. We offer the highest quality and best guarantee. However, there may be several reasons why you want to return your order:

If the product you ordered does not meet your expectations and you want to return it, you must cover the return shipping cost. The product must be in its original packaging, in perfect condition, and without any signs of being opened, handled, or tested. If you meet these conditions, you can opt for an exchange for another product, a refund of the exact purchase amount (excluding shipping costs).
If the product is defective or not what you ordered, Mariona Vilanova will cover the return shipping costs and will replace it with the correct product.

Digital products from Mariona Vilanova are non-returnable. In any case, you have 14 working days from the receipt of the product to make a return. In both cases, you must email us at info@marionavilanova.com with your order number and the reason for the return (if the product is defective or incorrect, you must attach photos of the product in question). The costs of returns for any other reason not specified above will be borne by the buyer.

Returns should be sent to:

MARIONA VILANOVA Gran Via de les Corts Catalanes 617 3-1, 08007 Barcelona (SPAIN)

The refund or exchange of the product will be processed once we receive the merchandise at our facilities and have verified its condition. We will then proceed with the refund, product exchange, or issue a voucher for the same amount on www.marionavilanova.com.